Employee Assistance Program (EAP)

Employee Assistance Program (EAP): Your Gateway to Comprehensive Well-being

We recognize that employee well-being extends beyond the workplace. That’s why we offer our Employee Assistance Program (EAP) – a comprehensive resource designed to support you in various facets of life. The EAP is a confidential and invaluable benefit aimed at enhancing your physical, mental, and financial health. Understanding the importance of a holistic approach to well-being, we’ve integrated the EAP seamlessly into our offerings to provide you with expert guidance and support whenever you need it.

UIC automatically provides you and your family with an Employee Assistance Program (EAP) through Cigna at no cost to you. You may call the EAP hotline 24 hours a day, 7 days a week at (877) 622-4327 for unlimited confidential assistance by telephone with nearly any personal matter you may be experiencing. Licensed counselors can provide you with access to up to 6 face- to-face counseling sessions, legal advice, financial consultation, medical advice, dependent care referrals, other community referrals, and written information.

To register, log in to myCigna.com — Employer ID: UIC (for initial registration only).

If already registered on myCigna.com, simply log in and go to the EAP link under the Coverage tab and click See Work/Life Resources in the Home Life Referrals box.

Confidentiality is Our Priority

All interactions with the EAP are voluntary and strictly confidential. Your well-being is of utmost importance, and our commitment to privacy ensures a safe space for open and honest discussions. If, during your counseling sessions, you and your counselor determine that additional assistance is required, rest assured that you’ll be seamlessly referred to the most appropriate and affordable resources available. While you may be responsible for the cost of referrals, it’s essential to note that these costs are often covered under your Medical plan.

    EAP Services Include:

    • Stress Management: Navigate and manage stress effectively.
    • Marital or Family Issues: Seek guidance and support for relationship challenges.
    • Anxiety and Depression: Receive assistance in coping with emotional well-being.
    • Substance Abuse: Access resources for alcohol and/or drug-related concerns.
    • Child Care Support: Identify schools, day care options, tutors, and more.
    • Financial Guidance: Get help with financial concerns and planning.
    • Aging Parents: Address challenges related to elderly family members.
    • Pet Care: Explore resources for the well-being of your furry companions.
    • Maintenance and Repair Services: Find assistance in home-related needs.
    • Community Volunteer Opportunities: Discover meaningful ways to give back.

    Additional Benefits

    Sample Reimbursements

    Deductible (Individual/Family)
    $XX/$XX

    Out-of-Pocket Max (Individual/Family)
    $XX/$XX

    Preventive Care
    $XX

    Primary Care Visit
    $XX

    Specialist Visit
    $XX

    Urgent Care
    $XX

    Emergency Room
    $XX

    New York Life Secure Travel

    Travel with peace of mind knowing NYL GBS Secure Travel has you covered. This program offers 24/7 emergency assistance for employees traveling 100+ miles from home, including medical evacuation to the nearest adequate facility, repatriation of remains, and travel arrangements for companions or dependent children under 18. Need pre-trip planning? Get help with visa requirements, inoculations, and more. Additional services include emergency cash advances (up to $1,500), medical payment advances (up to $10,000), and assistance with lost items or documents. Contact (347) 708-1824 (U.S./Canada) or collect at (202) 331-7635 (international) for support.

    New York Life Survivor Assurance

    The NYL GBS Survivor Assurance program supports beneficiaries during difficult times. For life insurance or accident benefits over $5,000, beneficiaries receive a convenient Survivor Assurance account, accessible via checks for easy fund management. The program also provides 24/7 emotional support through Employee Assistance & Wellness resources, including coaching and online tools. Plus, access professional financial, legal, and estate guidance, covering tax consultations, identity theft resolution, and state-specific will creation. Call (800) 570-3778 for account questions or (800) 344-9752 for support services.

    New York Life Financial, Legal & Estate Support

    Navigate life’s challenges with NYL GBS Financial, Legal & Estate Support, offered at no extra cost. FinancialConnect® provides unlimited access to CPAs and CERTIFIED FINANCIAL PLANNER™ professionals for guidance on budgeting, debt, and estate planning, plus referrals to local experts. LegalConnect® offers phone consultations with attorneys for issues like divorce or identity theft, with free 30-minute local consultations and discounted fees thereafter. EstateGuidance® simplifies creating wills and living wills online. Access these tools 24/7 at (800) 344-9752 or guidanceresources.com (Web ID: NYLGBS).